Technical support
Share the URL, product version, exact error and the steps that reproduce the issue.
BAZECITY SUPPORT
Get help with the product you actually use.
Identify the licence, service or project before starting a support request. The UK website helps you find the right route; documentation and account conversations remain on the shared Bazecity platforms so your history stays together.
HELP THAT FITS THE ISSUE
Start with the service involved.
A clear service name and reference help the team understand the context of your request.
Accounts & billing
Include the order or invoice reference and describe the access, renewal or payment question.
Product guidance
Tell us which product or Connector you are using and which part of the setup needs clarification.
BEFORE YOU SEND
Give the conversation a useful starting point.
These details reduce the need for avoidable follow-up questions.
- 01Identify the serviceName the product, website or hosting service and include a relevant reference.
- 02Describe the resultExplain what you expected and what actually happened.
- 03Add relevant evidenceInclude error text and redacted screenshots, plus the time the issue started.
- 04Mention changesList recent updates or configuration changes that could be related.
CONTINUE THE CONVERSATION
Help that stays connected.
Use the same support conversation for follow-ups about the same issue.
Read the documentation
Look for the guide that matches your product and version. Include its URL if you need clarification.
Open documentationFind an answer
Our FAQ centre covers accounts, licences, hosting, orders and project questions.
Browse support FAQsBAZECITY UK
A clear report helps us investigate the right issue.
Record the steps and the environment
Tell us the product name, supported platform version and the action you were taking when the problem occurred. Include the error text or a relevant screenshot with private information removed. Explain whether the issue started after an update or configuration change, and whether it affects one user, one installation or the whole service.
Separate product support from additional work
Documentation may resolve a setup question, while a reproducible product issue needs investigation through the account. New customisation, third-party conflicts, migration and ongoing administration can require a separate scope. Use the correct service record and describe the outcome you need so responsibilities can be reviewed before changes are made.