Bring the exact product, supported environment and task into one conversation. Whether your UK business is preparing an installation or investigating an issue, the shared documentation and Bazecity account help keep the instructions, licence and support history connected.
Already using our client portal? Continue to your existing support account.
Use the current product information to check the fit. If a requirement is essential and not documented, ask about it before ordering.
Include your platform and runtime versions and any related software the product must work with.
Describe the task you need to complete rather than asking only whether the product can do everything.
Follow the guide for the product and version you have. If the result differs, note the exact step and what happened before changing unrelated settings.
Include the product version, hosting or platform requirements and the instruction you were following.
Send exact errors and relevant screenshots with private information removed.
Ask the support team how to provide any needed access. Keep passwords and recovery codes out of general messages.
Describe the affected task, the users involved and any recent changes. Use the existing request for the same issue so earlier checks remain available.
List the actions that reproduce it and say whether it happens consistently.
Explain the desired behavior separately from a fault. Custom changes may need an agreed development scope.
For anything specific to your business, talk with our team.
Yes. Send the product name, environment and any required integration to [email protected].
Use the relevant manual, then include the product version, instruction step and exact error in your support request.
Check the terms for your purchase. New features and custom integrations should be discussed and scoped separately.
Use https://app.bazecity.com/support or email [email protected] for guidance.
Tell us about the idea, the challenge or the next step for your business.
BAZECITY CUSTOMER SUPPORT
Open and manage Bazecity support tickets at app.bazecity.com/support. Sign in to your Bazecity account to follow the conversation and keep your requests together.
BAZECITY UK
Identify the website or application, its platform version and any existing configuration the product must work alongside. State whether this is a fresh installation, an upgrade or a move between environments. Confirm access, backups and the planned review steps before changes begin. Keep passwords and private keys out of public messages and share access only through an agreed method.
Explain what you expected to happen, what occurred and the steps needed to reproduce the issue. Product documentation can answer standard configuration questions, while custom changes or third-party troubleshooting may need a separate scope. Check the applicable support and licence terms in your account, and agree who will test the outcome and maintain the setup afterwards.