Put customer requests into a workflow your team can follow.

Give customers a focused support portal and staff an organized helpdesk inside WordPress. Customers open and follow their own tickets; authorized staff manage replies, assignments, watchers, department queues and internal notes.

Configure departments, priorities, ticket statuses and escalation levels. Use canned replies, knowledge-base links, SLA due and warning indicators, saved staff queues, merge and archive actions, customer ratings and operational reports. Staff roles and access checks control who can view tickets or take actions.

Keep attachments in protected private storage outside the public WordPress root. Configure customer-facing labels, brand colors, logos and email templates. Embed the customer portal with [bazecity_support_tickets] and a ticket form with [bazecity_open_ticket]. Supported WooCommerce purchased-item links are optional and verified against the signed-in customer's purchases.

Connect department POP3 mailboxes or an authenticated HTTPS mailpipe for incoming email. Outbound notifications use queued WordPress wp_mail delivery with bounded retries and worker health information. The plugin does not include an SMTP service, an IMAP engine or a separate email hosting account. Configure a reliable mail transport separately.

Requires WordPress, PHP 8.2 or newer with Sodium and OpenSSL, HTTPS, a writable private attachment directory and working WordPress mail delivery. POP3 intake requires access to the configured mailbox server. A real scheduled cron is recommended for predictable queue and mailbox processing. Site activation limits do not impose an agent or ticket quota.

License options: choose 1, 5 or 25 WordPress site activations with monthly, quarterly, six-month, annual or two-year billing. All activation tiers include the same plugin features. A free seven-day trial is available at each activation level: one trial per customer and product across all trial variations, with no trial grace extension and no automatic charge. Sign in or create a customer account to start a trial, then choose a paid plan when ready.

Optional +1, +5 and +10 site activation add-ons are one-time additions to the selected license. They increase installation capacity while that license is eligible; they do not extend its usage period, update rights, support term or trial. Active purchased activation increments are retained through later paid plan changes or renewals unless reversed or blocked by a financial review.

Install the original publisher-signed ZIP in WordPress, then enter the license key and API secret from your Bazecity account. Signed update eligibility follows the selected license term. Back up the website and test upgrades with your own theme and extensions before production use. Documentation and upgrade guidance are available at docs.bazecity.com.